Repair
At Rahgear, we take responsibility for the quality of our products. We ensure that our products are durable, providing you with excellent value for your money. Moreover, we make every effort to minimise our environmental impact by prioritising repairs and extending the lifespan of our products, thereby reducing the necessity for additional purchases and production. It is important to note that our repair policy exclusively applies to Rahgear products. Repairs resulting from regular wear and tear or accidents will be performed at a fair cost.
For customers who require a repair for our products, we have provided a step-by-step guide below:
- Begin by sending an email to [email protected], describing the issue in detail. Please include clear pictures of the affected area to assist us in assessing the problem accurately.
- Upon reviewing the images, if we determine that the product is repairable, we will provide you with our shipping address. It is important to note that the cost of shipping the product to our facility will be your responsibility. We cannot be held liable for any damage, delays, or loss of the product during transit.
- Once we receive the bag, our team will perform a comprehensive inspection to evaluate the feasibility of the repair.
- If the repair is deemed feasible, we will provide you with an estimate for the cost of the repair, encompassing both labor and materials. Our repair service is non-profit, and you will only be charged the actual cost of the repair.
- If you agree to the estimate and decide to proceed with the repair, please make the payment and share the receipt with us. This will enable us to initiate the repair process.
- Upon completion of the repair, the bag will undergo a thorough quality inspection before being shipped back to you. The entire process, including inspection, typically takes around 15 days. However, please be aware that during peak seasons, it may take longer. We will keep you informed regarding the status of your repair and provide you with an estimated time of completion.
- It is important to note that our warranty does not cover damages resulting from normal wear and tear or accidental damage. If the repair is not covered under warranty or if we determine that the bag cannot be repaired, we will arrange for the product to be returned to you at our expense.
We hope this guide provides you with clear instructions for the repair process. Should you have any further questions or concerns, please do not hesitate to contact us.
