WARRANTY POLICY
WARRANTY POLICY
As passionate riders ourselves, we understand the thrill of embracing unpredictable terrains and challenging conditions during our rides. We know firsthand the impact it can have on both rider and equipment, and that’s why we stand behind the quality of our gear with a warranty period of 3 years. We believe in crafting products that withstand the challenges of every ride, just like the riders who inspire us.
The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.
1. What does this warranty cover?
Warranty only covers any defects in materials used to manufacture the product, defects in workmanship under normal use or any broken components under normal use.
During the warranty period Rahgear will repair or replace, at no charge, products or parts of product that prove defective only under the above mentioned provisions.Â
2. What will Rahgear do to correct your problems?
If the product is still under warranty, Rahgear will repair the product at no cost. We will also repair any broken parts of a product using new or refurbished replacement parts.Â
3. How long does the coverage last?
The warranty is valid for 3 years from the date of purchase, and our liability is limited to repair or replacement of the product.
4. What does this warranty not cover?
Rahgear’s warranty policy does not cover damage of a product resulting from negligence, mishandling, improper care, user errors, unauthorised modification of the product, damage caused by natural disaster, or by theft or loss of the product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
The warranty excludes loss, damage, cost or expense of whatsoever nature, to personal property, the user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product.Â
Fabrics fade, zippers get stuck, plastic fittings, velcro, leather degrades – a few things that could happen with usage, and hence are not covered under warranty.Â
5. How to avail warranty service?
To initiate a warranty claim, please contact our customer support team with proof of purchase (order number/ tax invoice) and detailed information about the issue you are experiencing. Our team will guide you through the process and provide further instructions on returning the product for evaluation.
If the product is found to be eligible for warranty coverage, we will repair or replace the item free of charge. Please note that the warranty claim processing time may vary depending on the complexity of the issue and the availability of replacement parts.
General terms of warranty:
a.) We recommend our customers to check the condition of goods right before accepting it from the forwarder (number of packages, intactness of tape with company’s logo, damage of box). Eventual damage or incompleteness of the consignment caused by the forwarder needs to be settled with the forwarder and not with us.
b.) As we will provide necessary assistance to our customers in such a case, we recommend the customers to inform us on [email protected] as soon as possible. If the customer accepts the packaging showing obvious damage or incompleteness from the carrier and confirms that by signing the delivery note then it is not possible to additionally make a warranty claim.
c.)Â The customer is entitled to submit the warranty claim only for faulty goods which were purchased from Rahgear. Claim has to be raised before the expiration of the warranty period.Â
d.)Â The customer has to prove the validity of the warranty by submitting the bill of sale, and if the goods have been previously claimed under warranty, the customer must also submit that previous warranty claim.Â
e.) The charges to return the product to us will be borne by Rahgear in case the product is found to be damaged or faulty within 10 days of it arriving with the customer. Should a product develop a fault and become defective outside of the first 10 days of receipt of goods and is still under warranty, the item will need to be returned to us by the customer at their own expense.
