Support
WARRANTY POLICY
WARRANTY POLICY
As passionate riders ourselves, we understand the thrill of embracing unpredictable terrains and challenging conditions during our rides. We know firsthand the impact it can have on both rider and equipment, and that’s why we stand behind the quality of our gear with a warranty period of 3 years. We believe in crafting products that withstand the challenges of every ride, just like the riders who inspire us.
The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.
- What does this warranty cover?
Warranty only covers any defects in materials used to manufacture the product, defects in workmanship under normal use or any broken components under normal use.
During the warranty period Rahgear will repair or replace, at no charge, products or parts of product that prove defective only under the above mentioned provisions.
- What will Rahgear do to correct your problems?
If the product is still under warranty, Rahgear will repair the product at no cost. We will also repair any broken parts of a product using new or refurbished replacement parts.
- How long does the coverage last?
The warranty is valid for 3 years from the date of purchase, and our liability is limited to repair or replacement of the product.
- What does this warranty not cover?
Rahgear’s warranty policy does not cover damage of a product resulting from negligence, mishandling, improper care, user errors, unauthorised modification of the product, damage caused by natural disaster, or by theft or loss of the product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
The warranty excludes loss, damage, cost or expense of whatsoever nature, to personal property, the user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product.
Fabrics fade, zippers get stuck, plastic fittings, velcro, leather degrades – a few things that could happen with usage, and hence are not covered under warranty.
- How to avail warranty service?
To initiate a warranty claim, please contact our customer support team with proof of purchase (order number/ tax invoice) and detailed information about the issue you are experiencing. Our team will guide you through the process and provide further instructions on returning the product for evaluation.
If the product is found to be eligible for warranty coverage, we will repair or replace the item free of charge. Please note that the warranty claim processing time may vary depending on the complexity of the issue and the availability of replacement parts.
- General terms of warranty:
a.) We recommend our customers to check the condition of goods right before accepting it from the forwarder (number of packages, intactness of tape with company’s logo, damage of box). Eventual damage or incompleteness of the consignment caused by the forwarder needs to be settled with the forwarder and not with us.
b.) As we will provide necessary assistance to our customers in such a case, we recommend the customers to inform us on [email protected] as soon as possible. If the customer accepts the packaging showing obvious damage or incompleteness from the carrier and confirms that by signing the delivery note then it is not possible to additionally make a warranty claim.
c.) The customer is entitled to submit the warranty claim only for faulty goods which were purchased from Rahgear. Claim has to be raised before the expiration of the warranty period.
d.) The customer has to prove the validity of the warranty by submitting the bill of sale, and if the goods have been previously claimed under warranty, the customer must also submit that previous warranty claim.
e.) The charges to return the product to us will be borne by Rahgear in case the product is found to be damaged or faulty within 10 days of it arriving with the customer. Should a product develop a fault and become defective outside of the first 10 days of receipt of goods and is still under warranty, the item will need to be returned to us by the customer at their own expense.
SHIPPING POLICY
SHIPPING POLICY
In order to deliver your order accurately, in good condition and always on time we partner only with reputed national courier companies to ship your orders. Shipment/delivery time of the order processing starts from the day of receipt of the payment confirmed against the order placed with Rahgear. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Rahgear shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Rahgear. We generally dispatch your orders within 2-3 days, you may expect the order to be delivered to you within 2-8 working days, depending upon the delivery address. Once dispatched you will be able to track Your order online by clicking on “Track Order” option, we will send the tracking id/AWB to the buyers You must agree to provide authentic and true information, to avoid any kind of delay or loss of products. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order. If you have questions regarding our Shipping Policy please contact us by email: [email protected]
RETURN & CAMCELLATION POLICY
RETURN & CAMCELLATION POLICY
Thank you for shopping with Rahgear.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see our Return and Cancellation policy for more details.
Cancellations
Due to the processing time of our orders, we are unable to cancel or modify orders once they have been shipped. For any immediate needs, please click here and contact email support. We will get back to you as soon as possible.
Returns
You are responsible for the cost and risk of returning the goods to us. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging, along with all the tags intact. You’ll also need the receipt or proof of purchase.
Return process
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Rahgear. The cost for returning the product shall be borne by the customer.
You can always contact us for any return related question at [email protected].
Refunds
We do not offer any refund for the products sold. After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow us at least 15 days from the receipt of your item to process your request. We will notify you by email when your return has been processed.
Contact us:
If you have questions regarding our Return and Cancellation Policy please contact us by email: [email protected]
FAQS
Shipping and Delivery
How long does it take before my order gets shipped?
Normally it takes us no longer than 2-3 working days to put your order together and dispatch it. Should your waiting time seem oddly long do not hesitate to send us an email and we’ll get back at you in no time.
I didn't get my order confirmation – what's up with that?
Moments after you’ve completed your order, you should get an automated confirmation mail. If that’s not the case, please check your spam folder.
How do l access a tracking number?
You access your tracking number via the email sent by us after your package has been shipped. You will not receive a tracking number until your package has shipped.
If you need further assistance, please click here to contact email support.
What if my package is missing items?
Please click here and contact email support. We will get back to you within 24–48 business hours.
What if something arrived and it's broken?
Please do not try to repair your item. The first step is to click here and send photos and describe the issue you are experiencing. Depending on the situation, we will prescribe the correct treatment to your issue.
Can I change my shipping address?
Due to the processing times of our orders, we are unable to change the shipping address, once the order has been shipped. For any immediate needs, Please click here and contact email support. We will get back to you as soon as possible.
Returns and Exchange
How do I return a product?
If you find that a product is damaged, or that you have received a wrong product, you may go ahead and return the item(s) within 7 days in its original condition for store credit or exchange. The customer is responsible for shipping the item back. For Exchanges, we will cover the cost of shipping the new item back to you.
For more information please see our Return and Cancellation Policy.
How do I modify or cancel my order?
Due to the processing times of our orders, we are unable to cancel or modify orders once they have been shipped. For any immediate needs, Please click here and contact email support. We will get back to you as soon as possible.
Payment Related Information
What payment methods can I use to buy products from Rahgear?
You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are backordered. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
You can make the payment through:
- UPI
- All major credit and debit card networks like Visa, Mastercard, American Express and RuPay
- Popular payment wallets
- Net banking
Do you accept cash on delivery?
Sorry, currently the option for cash on delivery is not available.
How safe is it to order online?
We only use the safest payment processing services on the web. We don’t store any of your credit card information (that’s handled by our payment processor) and we will never share your personal information with anyone else.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
While I was paying, my “session” expired. What’s this?
Placing an order
Do I need an account to make an order?
Signing up for an account is not necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available.
How do I create my Rahgear Account?
Go to the profile section on the top right corner of the Home page, you will see the option of logging in with your existing account or registering for a new account. You can create your Rahgear account by registering with your social accounts like Google or Facebook.
You also have the option to create your Rahgear account at the checkout page. While checking out you will get the option of logging in with your social ID or by filling in your details and checking the box to create an account.
Why should I create a Rahgear account?
Creating your account saves you the hassle of typing out your details each time you want to place an order with us. Creating an account will also help you keep a track of your purchases.
How do I modify my account?
To modify your account log in to your Rahgear account. Go to your dashboard and then click on Account details. You will be directed to your Rahgear profile, where you can modify your account information.
I have forgotten my password, what do I do?
How do I sign up for the latest on what's happening at Rahgear?
How can I unsubscribe to Rahgear's mailing list?
What is Rahgear's Privacy Policy?
My Rahgear Account
I am unable to add items to my shopping cart, see my shopping cart or access my Rahgear account. How do I solve this?
Rahgear requires your internet browser to accept cookies in order to access the personalized portions of our website, such as the shopping cart and your RAHGEAR account. Cookies are small bits of information that are sent by a website to be stored in your web browser to be read back from your browser the next time you return to that website
How can I tell if the products I am ordering are in stock?
Most of our items are in stock. In case it is not in stock, you can backorder. We will call you once your order has been placed to confirm the order and to inform you of the status.
The item I ordered was in stock when I placed my order and now it is not. Why?
Our orders are processed in a FIFO (First In First Out) fashion. The most common reason for an item to be out of stock after showing that it was available is that an order for the same item was placed and fulfilled prior to receiving or processing your order.
How long do backordered items usually take?
We will keep you updated on the status of your order through email or phone. If by some chance there is an unforeseen delay in fulfilling your order, we will get in touch with you over phone and by email to inform you of the expected date of delivery.
CARE INSTRUCTIONS
CARE INSTRUCTIONS
We use the best quality products and make your travel gear with utmost care to ensure that they hold up optimally.
But when you are subjecting your gear to outdoor adventures or everyday hustle, it is bound to get dirty. Don’t worry, we are here to help you take care of it. Here are some tips on doing so:
- To prevent the fabric from fading, take off the bags from the bike when they’re not being used.
- Hand Wash is recommended for serious stains. Simply wash your gear with lukewarm water and mild detergent.
- DO NOT use any form of bleach, automotive cleaner, dry cleaning chemicals, or abrasive scrubbers; these items might damage the fabric of the product.
- Do not submerge your travel gear in water and do not machine wash or dry clean your gear.
- To remove dirt from your gear, empty it and shake it outside. But that doesn’t clean out everything from the corners and edges. To deal with stubborn particles, give the inside of your gear a thorough wipe with a damp cloth, or a lint roller, focusing on the seams and the corners of the bag. The stickiness of the roller will pick up and dislodge the dirt left and remove crumbs from the hard-to-reach nooks and crannies. You can also use a brush to remove dust from the crevices of your gear.
- You can also use wet wipes or a damp cloth to remove small dirt stains and smudges.
- Zippers might need occasional cleaning to remove fine sand, dust, and other particles. Be careful not to scrub the zippers with abrasive scrubbers. Use mild soap, warm water, and a soft brush to clean zippers.
- Allow your gear to air-dry in a well-ventilated area out of direct sunlight. Leave the zippers unzipped and hang it upside down. DO NOT use a machine dryer, direct sunlight, hairdryers, or any type of heater during the drying process.
PRIVACY POLICY
PRIVACY POLICY
Your privacy is important to us. It is Rahgear’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.rahgear.in (hereinafter, “us”, “we”, or “www.rahgear.in”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms of service posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service. 1. Personally-Identifying Information Certain visitors to Rahgear’s websites choose to interact with Rahgear in ways that require Rahgear to gather personally-identifying information. The amount and type of information that Rahgear gathers depends on the nature of the interaction. For example, we ask visitors who leave a comment at https://rahgear.in to provide a username and email address. 2. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 3. Rahgear uses Google AdWords for remarketing Rahgear uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. 4. Protection of Certain Personally-Identifying Information Rahgear discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Rahgear’s behalf or to provide services available at Rahgear’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Rahgear’s website, you consent to the transfer of such information to them. Rahgear will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Rahgear discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Rahgear believes in good faith that disclosure is reasonably necessary to protect the property or rights of Rahgear, third parties or the public at large. If you are a registered user of https://rahgear.in and have supplied your email address, Rahgear may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Rahgear and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Rahgear takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. 5. Aggregated Statistics Rahgear may collect statistics about the behavior of visitors to its website. Rahgear may display this information publicly or provide it to others. However, Rahgear does not disclose your personally-identifying information. 6. Cookies To enrich and perfect your online experience, Rahgear uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Rahgear uses cookies to help Rahgear identify and track visitors, their usage of https://rahgear.in, and their website access preferences. Rahgear visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Rahgear’s websites, with the drawback that certain features of Rahgear’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Rahgear’s use of cookies. 7. E-commerce Those who engage in transactions with Rahgear – by purchasing Rahgear’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Rahgear collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Rahgear. Rahgear does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. 8. Privacy Policy Changes Although most changes are likely to be minor, Rahgear may change its Privacy Policy from time to time, and in Rahgear’s sole discretion. Rahgear encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
TERMS AND CONDITIONS
TERMS AND CONDITIONS
Welcome to www.rahgear.in!
These Terms and Conditions (hereinafter referred to as “Terms of Service”) outline the rules and regulations for the use of RAHGEAR’s Website, located at www.rahgear.in (hereinafter referred to as “Website”).
This Terms of Service Agreement includes, and incorporates, the policies and guidelines referenced below. RAHGEAR (hereinafter referred to as “Owner”) reserves the right to change or revise the Terms of Service of this Agreement at any time by posting any changes or a revised Agreement on this Website. The changed or revised Terms of Service will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
1. DEFINITION
The parties referred to in these Terms of Service shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. RAHGEAR, Owner, Us, We, Our, Ours and other first-person pronouns well refer to the Owner, as well as all employees and affiliates of the Owner.
b) You, the User, the Client: You, as the user of the Website, will be referred to throughout these Terms of Service with second-person pronouns such as You, Your, Yours, or as User or Client. For the purpose of these Terms of Service , the term “User” or “You” shall mean any natural or legal person who is accessing the Website, The term “Your” shall be construed accordingly.
c) Parties: Collectively, the parties to these Terms of Service (the Owner and You) will be referred to as Parties.
2. ASSENT & ACCEPTANCE
By accessing this Website, You warrant that You have read and reviewed these Terms of Service and that You accept these Terms of Service . If You do not agree with (or cannot comply with) the Terms of Service , then You may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms of Service apply to all visitors, users and others who wish to access or use our Website.
3. LICENSE TO USE WEBSITE
The Owner may provide You with certain information for Your use of the Website or Services. Such information may include but is not limited to, documentation, data or information developed by the Owner and other materials which may assist in Your use of the Website or Services (“Owner MAterials”). Subject to these Terms of Service, the Owner grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in connection with Your use of the Website and Service.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. INTELLECTUAL PROPERTY
Unless otherwise stated, the Owner and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access this from the Website for your own personal use subjected to restrictions set in these Terms of Service.
You must not:
- Republish material from the Website
- Sell, rent or sub-license material from Website
- Reproduce, duplicate or copy material from Website
- Redistribute content from Website
6. LIMITATION OF LIABILITY
Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
7. ACCEPTABLE USE
You agree to not use the Website or Services for any unlawful purpose. You agree to not use the Website or Services in any way that could damage the Website, Services or general business of the Owner.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
8. USER OBLIGATION
As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website and Services.
You are responsible for maintaining the safety of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. The billing information You provide Us, including credit card, billing address and other payment information, is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is ground for immediate termination of these Terms of Service. The Owner reserves the rights to refuse services, terminate accounts, or remove or edit content in its sole discretion.
9. RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
10. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
11. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
12. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
13. DATA LOSS
The Owner does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Service is at Your own risk.
14. SERVICE INTERRUPTIONS
The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Owner shall have no liability for any damage or loss caused as a result of such downtime.
15. HEADING FOR CONVENIENCE ONLY
Headings of parts and subparts under these Terms of Service are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.
WARRANTY POLICY
As passionate riders ourselves, we understand the thrill of embracing unpredictable terrains and challenging conditions during our rides. We know firsthand the impact it can have on both rider and equipment, and that’s why we stand behind the quality of our gear with a warranty period of 3 years. We believe in crafting products that withstand the challenges of every ride, just like the riders who inspire us.
The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.
- What does this warranty cover?
Warranty only covers any defects in materials used to manufacture the product, defects in workmanship under normal use or any broken components under normal use.
During the warranty period Rahgear will repair or replace, at no charge, products or parts of product that prove defective only under the above mentioned provisions.
- What will Rahgear do to correct your problems?
If the product is still under warranty, Rahgear will repair the product at no cost. We will also repair any broken parts of a product using new or refurbished replacement parts.
- How long does the coverage last?
The warranty is valid for 3 years from the date of purchase, and our liability is limited to repair or replacement of the product.
- What does this warranty not cover?
Rahgear’s warranty policy does not cover damage of a product resulting from negligence, mishandling, improper care, user errors, unauthorised modification of the product, damage caused by natural disaster, or by theft or loss of the product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
The warranty excludes loss, damage, cost or expense of whatsoever nature, to personal property, the user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product.
Fabrics fade, zippers get stuck, plastic fittings, velcro, leather degrades – a few things that could happen with usage, and hence are not covered under warranty.
- How to avail warranty service?
To initiate a warranty claim, please contact our customer support team with proof of purchase (order number/ tax invoice) and detailed information about the issue you are experiencing. Our team will guide you through the process and provide further instructions on returning the product for evaluation.
If the product is found to be eligible for warranty coverage, we will repair or replace the item free of charge. Please note that the warranty claim processing time may vary depending on the complexity of the issue and the availability of replacement parts.
- General terms of warranty:
a.) We recommend our customers to check the condition of goods right before accepting it from the forwarder (number of packages, intactness of tape with company’s logo, damage of box). Eventual damage or incompleteness of the consignment caused by the forwarder needs to be settled with the forwarder and not with us.
b.) As we will provide necessary assistance to our customers in such a case, we recommend the customers to inform us on [email protected] as soon as possible. If the customer accepts the packaging showing obvious damage or incompleteness from the carrier and confirms that by signing the delivery note then it is not possible to additionally make a warranty claim.
c.) The customer is entitled to submit the warranty claim only for faulty goods which were purchased from Rahgear. Claim has to be raised before the expiration of the warranty period.
d.) The customer has to prove the validity of the warranty by submitting the bill of sale, and if the goods have been previously claimed under warranty, the customer must also submit that previous warranty claim.
e.) The charges to return the product to us will be borne by Rahgear in case the product is found to be damaged or faulty within 10 days of it arriving with the customer. Should a product develop a fault and become defective outside of the first 10 days of receipt of goods and is still under warranty, the item will need to be returned to us by the customer at their own expense.
SHIPPING POLICY
In order to deliver your order accurately, in good condition and always on time we partner only with reputed national courier companies to ship your orders. Shipment/delivery time of the order processing starts from the day of receipt of the payment confirmed against the order placed with Rahgear. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Rahgear shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Rahgear. We generally dispatch your orders within 2-3 days, you may expect the order to be delivered to you within 2-8 working days, depending upon the delivery address. Once dispatched you will be able to track Your order online by clicking on “Track Order” option, we will send the tracking id/AWB to the buyers You must agree to provide authentic and true information, to avoid any kind of delay or loss of products. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order. If you have questions regarding our Shipping Policy please contact us by email: [email protected]RETURN & CAMCELLATION POLICY
Thank you for shopping with Rahgear.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see our Return and Cancellation policy for more details.
Cancellations
Due to the processing time of our orders, we are unable to cancel or modify orders once they have been shipped. For any immediate needs, please click here and contact email support. We will get back to you as soon as possible.
Returns
You are responsible for the cost and risk of returning the goods to us. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging, along with all the tags intact. You’ll also need the receipt or proof of purchase.
Return process
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Rahgear. The cost for returning the product shall be borne by the customer.
You can always contact us for any return related question at [email protected].
Refunds
We do not offer any refund for the products sold. After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow us at least 15 days from the receipt of your item to process your request. We will notify you by email when your return has been processed.
Contact us:
If you have questions regarding our Return and Cancellation Policy please contact us by email: [email protected]
Shipping and Delivery
How long does it take before my order gets shipped?
Normally it takes us no longer than 2-3 working days to put your order together and dispatch it. Should your waiting time seem oddly long do not hesitate to send us an email and we’ll get back at you in no time.
I didn't get my order confirmation – what's up with that?
Moments after you’ve completed your order, you should get an automated confirmation mail. If that’s not the case, please check your spam folder.
How do l access a tracking number?
You access your tracking number via the email sent by us after your package has been shipped. You will not receive a tracking number until your package has shipped.
If you need further assistance, please click here to contact email support.
What if my package is missing items?
Please click here and contact email support. We will get back to you within 24–48 business hours.
What if something arrived and it's broken?
Please do not try to repair your item. The first step is to click here and send photos and describe the issue you are experiencing. Depending on the situation, we will prescribe the correct treatment to your issue.
Can I change my shipping address?
Due to the processing times of our orders, we are unable to change the shipping address, once the order has been shipped. For any immediate needs, Please click here and contact email support. We will get back to you as soon as possible.
Returns and Exchange
How do I return a product?
If you find that a product is damaged, or that you have received a wrong product, you may go ahead and return the item(s) within 7 days in its original condition for store credit or exchange. The customer is responsible for shipping the item back. For Exchanges, we will cover the cost of shipping the new item back to you.
For more information please see our Return and Cancellation Policy.
How do I modify or cancel my order?
Due to the processing times of our orders, we are unable to cancel or modify orders once they have been shipped. For any immediate needs, Please click here and contact email support. We will get back to you as soon as possible.
Payment Related Information
What payment methods can I use to buy products from Rahgear?
You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are backordered. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
You can make the payment through:
- UPI
- All major credit and debit card networks like Visa, Mastercard, American Express and RuPay
- Popular payment wallets
- Net banking
Do you accept cash on delivery?
Sorry, currently the option for cash on delivery is not available.
How safe is it to order online?
We only use the safest payment processing services on the web. We don’t store any of your credit card information (that’s handled by our payment processor) and we will never share your personal information with anyone else.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
While I was paying, my “session” expired. What’s this?
Placing an order
Do I need an account to make an order?
Signing up for an account is not necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available.
How do I create my Rahgear Account?
Go to the profile section on the top right corner of the Home page, you will see the option of logging in with your existing account or registering for a new account. You can create your Rahgear account by registering with your social accounts like Google or Facebook.
You also have the option to create your Rahgear account at the checkout page. While checking out you will get the option of logging in with your social ID or by filling in your details and checking the box to create an account.
Why should I create a Rahgear account?
Creating your account saves you the hassle of typing out your details each time you want to place an order with us. Creating an account will also help you keep a track of your purchases.
How do I modify my account?
To modify your account log in to your Rahgear account. Go to your dashboard and then click on Account details. You will be directed to your Rahgear profile, where you can modify your account information.
I have forgotten my password, what do I do?
How do I sign up for the latest on what's happening at Rahgear?
How can I unsubscribe to Rahgear's mailing list?
What is Rahgear's Privacy Policy?
My Rahgear Account
I am unable to add items to my shopping cart, see my shopping cart or access my Rahgear account. How do I solve this?
Rahgear requires your internet browser to accept cookies in order to access the personalized portions of our website, such as the shopping cart and your RAHGEAR account. Cookies are small bits of information that are sent by a website to be stored in your web browser to be read back from your browser the next time you return to that website
How can I tell if the products I am ordering are in stock?
Most of our items are in stock. In case it is not in stock, you can backorder. We will call you once your order has been placed to confirm the order and to inform you of the status.
The item I ordered was in stock when I placed my order and now it is not. Why?
Our orders are processed in a FIFO (First In First Out) fashion. The most common reason for an item to be out of stock after showing that it was available is that an order for the same item was placed and fulfilled prior to receiving or processing your order.
How long do backordered items usually take?
We will keep you updated on the status of your order through email or phone. If by some chance there is an unforeseen delay in fulfilling your order, we will get in touch with you over phone and by email to inform you of the expected date of delivery.
CARE INSTRUCTIONS
We use the best quality products and make your travel gear with utmost care to ensure that they hold up optimally.
But when you are subjecting your gear to outdoor adventures or everyday hustle, it is bound to get dirty. Don’t worry, we are here to help you take care of it. Here are some tips on doing so:
- To prevent the fabric from fading, take off the bags from the bike when they’re not being used.
- Hand Wash is recommended for serious stains. Simply wash your gear with lukewarm water and mild detergent.
- DO NOT use any form of bleach, automotive cleaner, dry cleaning chemicals, or abrasive scrubbers; these items might damage the fabric of the product.
- Do not submerge your travel gear in water and do not machine wash or dry clean your gear.
- To remove dirt from your gear, empty it and shake it outside. But that doesn’t clean out everything from the corners and edges. To deal with stubborn particles, give the inside of your gear a thorough wipe with a damp cloth, or a lint roller, focusing on the seams and the corners of the bag. The stickiness of the roller will pick up and dislodge the dirt left and remove crumbs from the hard-to-reach nooks and crannies. You can also use a brush to remove dust from the crevices of your gear.
- You can also use wet wipes or a damp cloth to remove small dirt stains and smudges.
- Zippers might need occasional cleaning to remove fine sand, dust, and other particles. Be careful not to scrub the zippers with abrasive scrubbers. Use mild soap, warm water, and a soft brush to clean zippers.
- Allow your gear to air-dry in a well-ventilated area out of direct sunlight. Leave the zippers unzipped and hang it upside down. DO NOT use a machine dryer, direct sunlight, hairdryers, or any type of heater during the drying process.
PRIVACY POLICY
Your privacy is important to us. It is Rahgear’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.rahgear.in (hereinafter, “us”, “we”, or “www.rahgear.in”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms of service posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service. 1. Personally-Identifying Information Certain visitors to Rahgear’s websites choose to interact with Rahgear in ways that require Rahgear to gather personally-identifying information. The amount and type of information that Rahgear gathers depends on the nature of the interaction. For example, we ask visitors who leave a comment at https://rahgear.in to provide a username and email address. 2. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 3. Rahgear uses Google AdWords for remarketing Rahgear uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. 4. Protection of Certain Personally-Identifying Information Rahgear discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Rahgear’s behalf or to provide services available at Rahgear’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Rahgear’s website, you consent to the transfer of such information to them. Rahgear will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Rahgear discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Rahgear believes in good faith that disclosure is reasonably necessary to protect the property or rights of Rahgear, third parties or the public at large. If you are a registered user of https://rahgear.in and have supplied your email address, Rahgear may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Rahgear and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Rahgear takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. 5. Aggregated Statistics Rahgear may collect statistics about the behavior of visitors to its website. Rahgear may display this information publicly or provide it to others. However, Rahgear does not disclose your personally-identifying information. 6. Cookies To enrich and perfect your online experience, Rahgear uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Rahgear uses cookies to help Rahgear identify and track visitors, their usage of https://rahgear.in, and their website access preferences. Rahgear visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Rahgear’s websites, with the drawback that certain features of Rahgear’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Rahgear’s use of cookies. 7. E-commerce Those who engage in transactions with Rahgear – by purchasing Rahgear’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Rahgear collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Rahgear. Rahgear does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. 8. Privacy Policy Changes Although most changes are likely to be minor, Rahgear may change its Privacy Policy from time to time, and in Rahgear’s sole discretion. Rahgear encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
TERMS AND CONDITIONS
Welcome to www.rahgear.in!
These Terms and Conditions (hereinafter referred to as “Terms of Service”) outline the rules and regulations for the use of RAHGEAR’s Website, located at www.rahgear.in (hereinafter referred to as “Website”).
This Terms of Service Agreement includes, and incorporates, the policies and guidelines referenced below. RAHGEAR (hereinafter referred to as “Owner”) reserves the right to change or revise the Terms of Service of this Agreement at any time by posting any changes or a revised Agreement on this Website. The changed or revised Terms of Service will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
1. DEFINITION
The parties referred to in these Terms of Service shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the Website, makes the Website, and certain Services on it, available to users. RAHGEAR, Owner, Us, We, Our, Ours and other first-person pronouns well refer to the Owner, as well as all employees and affiliates of the Owner.
b) You, the User, the Client: You, as the user of the Website, will be referred to throughout these Terms of Service with second-person pronouns such as You, Your, Yours, or as User or Client. For the purpose of these Terms of Service , the term “User” or “You” shall mean any natural or legal person who is accessing the Website, The term “Your” shall be construed accordingly.
c) Parties: Collectively, the parties to these Terms of Service (the Owner and You) will be referred to as Parties.
2. ASSENT & ACCEPTANCE
By accessing this Website, You warrant that You have read and reviewed these Terms of Service and that You accept these Terms of Service . If You do not agree with (or cannot comply with) the Terms of Service , then You may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms of Service apply to all visitors, users and others who wish to access or use our Website.
3. LICENSE TO USE WEBSITE
The Owner may provide You with certain information for Your use of the Website or Services. Such information may include but is not limited to, documentation, data or information developed by the Owner and other materials which may assist in Your use of the Website or Services (“Owner MAterials”). Subject to these Terms of Service, the Owner grants You a non-exclusive, limited, non-transferable and revocable license to use the Owner Materials solely in connection with Your use of the Website and Service.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. INTELLECTUAL PROPERTY
Unless otherwise stated, the Owner and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access this from the Website for your own personal use subjected to restrictions set in these Terms of Service.
You must not:
- Republish material from the Website
- Sell, rent or sub-license material from Website
- Reproduce, duplicate or copy material from Website
- Redistribute content from Website
6. LIMITATION OF LIABILITY
Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
7. ACCEPTABLE USE
You agree to not use the Website or Services for any unlawful purpose. You agree to not use the Website or Services in any way that could damage the Website, Services or general business of the Owner.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
8. USER OBLIGATION
As a user of the Website or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide information, including, but not limited to, Your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website and Services.
You are responsible for maintaining the safety of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. The billing information You provide Us, including credit card, billing address and other payment information, is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or inaccurate information, or using the Website or Services to further fraud or unlawful activity is ground for immediate termination of these Terms of Service. The Owner reserves the rights to refuse services, terminate accounts, or remove or edit content in its sole discretion.
9. RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
10. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
11. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
12. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
13. DATA LOSS
The Owner does not accept responsibility for the security of Your account or content. You agree that Your use of the Website or Service is at Your own risk.
14. SERVICE INTERRUPTIONS
The Owner may need to interrupt Your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Owner shall have no liability for any damage or loss caused as a result of such downtime.
15. HEADING FOR CONVENIENCE ONLY
Headings of parts and subparts under these Terms of Service are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.
